
	Application nodes
	Images
	Cassatt Active Response Controller
	Control nodes
	Network
	Virtualization Manager
	Diagnostics

troubleshooting:

Application nodes

Intended for use with Cassatt Active Response Standard Edition, Premium Edition and Data Center Edition V5.1.

Topic	Description
Automatic discovery	General
Automatic discovery	IBM BladeCenter
Inventory	Inventory fails after fixing switches on BCMM
Delete nodes	Deleting IBM blades causes them to rediscover
Permission problems	SPARC/Solaris nodes fail with permission problems
Failure—general	Application freezes or fails to respond
SSH key progation failure	SSH key propogation fails
Power failure	Power operation fails on properly configured device
Boot failure	Nodes with external power controllers not booting
	Nodes in a tier with its own application network do not boot
	HP DL 360 intermittently fails on boot

Images

Topic	Description
/usr files	Conflicts in /usr when updating Solaris 9 image

Cassatt Active Response Controller

Topic	Description
Alerts log	Number of alerts in Alerts log tab and alerts list do not match
Cancelled operations	A cancelled operation completes
Refresh failure	Controller pages fail to refresh

Control nodes

Topic	Description
Failover (Data Center Edition)	Failover continually reboots control nodes
Failover (Data Center Edition)	Control node cluster remains dsiable after lost connection

Network

Topic	Description
IBM BladeCenter	BladeCenter's internal network interfaces in "err-disabled" state

Virtualization Manager

Topic	Description
VMs, general	Diagnosing and repairing virtual application nodes
ESX virtual application nodes fail to boot	ESX VM fails to boot when a VMware Console is attached
SAN	LUN disconnection results in virtual application node failure
SAN	Running out of file space on the SAN
Failures on VM host tier nodes	Ping monitoring shows false failures
Activation: ESX image	An ESX image does not activate completely
Capture	"Exporting disk" errors when capturing Windows images
Delete tier	Deleting a VM guest tier

Diagnostics

Seeing unusual behaviors in Cassatt Active Response? Cassatt Active Response provides a tool, ccdiagnostic, which packages up system configuration information, Cassatt Active Response log files, and system log files, and sends them via ftp to the Cassatt Customer Support site for analysis. For more information, see: Sending Log Files to Cassatt Customer Support.

If you have other difficulties with your Cassatt Active Response software, please contact our Customer Support organization at support@cassatt.com.

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