Whenever Collage fails to log into a network switch, an error is logged and the last text from the switch is part of the error message. So if the switch actually indicates why it is not letting Collage in, that text will be in the log. For the most common network switch connection errors, Collage adds info that attempts to give you a better understanding of what exactly went wrong. This includes things like the host name not being valid or the login password not working. For other errors, there is a generic error message that requires you to look in the logs to see the last text from the connection method. However, there are cases where the switch doesn't provide enough information to help determine the cause of a connection problem. If you see Collage having trouble accessing a network switch, and it's not an obvious problem like an invalid host name or incorrect password, try accessing the switch outside of Collage and get it working there first.

Labels: Collage network switch troubleshooting